Jamey Johnson is the Chief Operating Officer (COO) at the Money and Pensions Service (MaPS). He is responsible for the delivery of our debt, money and pensions services.
Seconded to MaPS from the Civil Service, Jamey has held a number of senior operations roles. Most recently he was National Operations Director for the UK Health Security Agency where he led the UK’s largest contact centre operation responsible for contact tracing, international tracing and testing support through the Covid-19 pandemic.
Previously Jamey was the Chief Officer of Pension Wise, one of the predecessor organisations that formed MaPS. He was Global Contact Centres Director for UK Visas and Immigration leading a 24/7 operation in 14 languages which handled contact from across the globe. As Head of Action Fraud at the Home Office he set up the centralised reporting service for fraud and cybercrime.
Jamey started his career in the private sector at Cable and Wireless and also worked for outsourcing organisations before joining The Pensions Regulator to lead their front end risk teams. He completed his degree in Leadership and Management at the Open University and is a graduate of the Civil Service Senior Leaders Scheme.