Jayne Opperman

Chief Executive Officer, Consumer Relationships – Lloyds Banking Group

Jayne re-joined Lloyds Banking Group in December 2022 as CEO, Consumer Relationships, the centre of the group’s growth strategy to deepen consumer relationships through personalised experience and outstanding customer service. These relationships are delivered through various channels, including around 1,300 branches and customer-facing teams, the UK’s biggest digital bank and telephone and operations teams.

Jayne has over 25 years of experience in the financial sector, leading diverse teams focused on transforming businesses, most recently specialising in customer channels, operations and technology and using data as a tool to support colleagues and drive personalisation for customers. Prior to re-joining Lloyds, Jayne held roles at several well-known financial institutions both in the UK and in Australia and Asia, including Citi, Westpac, ANZ and most recently Barclays.