Unlike financial advice or debt advice, money guidance is not regulated. Money guidance really does span a wide variety of money-related topics, at varying levels of complexity. What level is delivered is very dependent on the guider’s role.
For example, a receptionist fielding enquiries from library users about benefits, or where to get debt advice, will signpost to up-to-date and impartial sources of information, and to local or national organisations that provide specialist support.
A support worker at a children’s centre helping families who are struggling to make ends meet may work with them as part of a parenting skills programme to improve their family finances and budgeting skills.
Whereas a liaison officer for a charity that helps people who are ill or injured will assist with immediate financial needs such as temporary accommodation, travel expenses and hospital transfers. But for life-changing injuries or life-limiting illnesses, they will provide long-term support for those individuals and their families, helping them navigate the ongoing impact on their financial wellbeing.
Whatever the level, it is crucial that service users receive good quality guidance.