Who we are
The Money and Pensions Service’s vision is “Everyone making the most of their money and pensions“.
We are an arm’s-length body, sponsored by the Department for Work and Pensions, with a joint commitment to ensuring that people throughout the UK have guidance and access to the information they need to make effective financial decisions over their lifetime. We deliver this across five core functions.
We are funded by levies on both the financial services industry and pension schemes.
To find out more about our priorities, read our annual Corporate Plan and Strategy.
To find out more about our governance structures, policies and proceedures, read our public information.
Looking for money or pensions help?
MoneyHelper is here to help you move on with life. Here to cut through the jargon and complexity, explain what you need to do and how you can do it. Here to put you in control, with free, impartial help that’s quick to find, easy to use and backed by government.
Whatever your circumstances, MoneyHelper is on your side. Online and over the phone, you’ll get clear money and pension guidance. We can also point you to trusted services, if you need more support.
Pensions guidance: 0800 011 3797
Money guidance: 0800 138 7777
We deliver across five core functions
1 Pension guidance
We provide information to people about workplace and personal pensions. Our trained pensions experts help people with their pensions queries along with expert help on our consumer websites.
We also support people aged 50+ to make decisions on their defined contributions pension pots through our Pension Wise serviceOpens in a new window
2 Debt advice
We provide people in England with information and advice on debt and are the biggest funder of free debt advice.
We continue to work with our delivery partners to support customers to get free and effective advice while driving up the quality of debt advice and providing training and support to advisers on the ground.
3 Money guidance
We provide information designed to enhance people’s understanding and knowledge of financial matters and day-to-day money management skills.
We provide free, impartial money guidance to millions of people through our consumer websites, our call centre and our webchat service.
4 Consumer protection
We work with government and the Financial Conduct Authority (FCA) in a new remit to protect consumers against financial scams.
We support the efforts of the wider financial services industry to protect consumers and begin to gather and share actionable insights to help the sector decide where best to prioritise its efforts.
5 Strategy
We focus the efforts of everyone working on financial wellbeing with children and young people and delivering debt advice.
We published the UK Strategy for Financial Wellbeing with the goal of driving significant, coordinated change over the longer term, building on the work of the Financial Capability Strategy for the UK.
Sara Weller
Chair
"MaPS has a key role to play in making impartial money guidance accessible to all, particularly so given the current economic challenges, and I look forward to working closely with our many partners, to help people right across the country feel more able to manage their money."
Caroline Siarkiewicz
Chief Executive
“A new single body provides an opportunity to deliver a more streamlined service to people, providing easier access to the information and guidance they need to help them make effective financial decisions throughout their lives.”