Accessibility statement

This accessibility statement applies to the website at https://maps.org.uk/en.

This website is run by the Money and Pensions Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
  
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
• access the site on smaller devices.

We’ve also made the website text as simple as possible to understand.

We know some parts of this website are not fully accessible:

• main navigation dropdown menus can’t be controlled or accessed using a screen reader
  
• some links have insufficient contrast between the link text and background colour when focused or don't have a visible indication of their focus state
• the Pensions take-up dashboard is not easily accessible using a screen reader or keyboard:
  • the tab order for the content skips between different sections and doesn't follow the logical order of the content.
  • content or functionality is obscured, cut off, missing or requires horizontal and vertical scrolling at small viewport sizes.

YouTube Videos

The video content provided in the test samples isn’t representative of the video content available on the live site and our report doesn’t include any potential accessibility issues that this content might present.

Microsoft Power BI Service

There are significant accessibility issues with the Microsoft Power BI dashboard on the MoneyHelper pension take up dashboard page. Testing with assistive technologies presented significant difficulties interacting with and, understanding the content.

Additionally, the dashboard provides keyboard shortcuts which were found not to work as expected, and in some cases not at all. 

Some PDFs and Word documents which are essential to providing our services are not accessible.

If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or Braille, feel free to contact us:

email: [email protected]Opens in a new window

call: +44 (0)1159 659570Opens in a new window.

We’ll consider your request and get back to you within two days.

You can find more details on our contact us page.

We’re always looking to improve the accessibility of this website. If you find any problems that we haven’t listed on this page, or if you think we’re not meeting accessibility requirements, we’d want to hear from you.

Please email us at [email protected]Opens in a new window, describing the problem and which page you were using when it happened.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)Opens in a new window

You can contact us in advance, so that we can arrange reasonable accommodation for your visit. For example, you will be able to request a space with low lighting or low noise levels, or you can ask us to arrange a British Sign Language (BSL) interpreter.

Contact us for more information.

The Money and Pensions Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1Opens in a new window AA standard, due to the non-compliances and exemptions listed below.

The content listed below is non-accessible for the following reasons;

• Icons are not communicated correctly to assistive technologies
  • Icons indicating a link opens in a new tab are not announced to assistive technologies.
  • 1.1.1. Non-text Content / A
• The page region for the main content is empty
  • The page includes an empty MAIN landmark which does not contain the main content of the page.
  • 1.1.3. Info and Relationships / A
• Form labels, instructions or errors aren't associated with their related form fields
  • Form errors, which provide information about the kind of input required, aren't explicitly associated with form fields.
  • 1.3.1. Info and Relationships / A
• Landmark regions are not correctly defined
  • Header and navigation regions are not programmativally identified as landmarks.
  • 1.3.1 Info and Relationships - A
• Content relationships are not programmatically conveyed
  • Article information such as the introduction and publication date is not correctly conveyed to screen readers.
  • 1.3.1. Info and Relationships / A
• Time information is not correctly conveyed
  • Time values are not programmatically defined, so they are not correctly announced to screen readers.
  • 1.3.1. Info and Relationships / A
• The purpose of form inputs isn't identified
  • The input purpose of form fields collecting personal information isn't identified or the autocomplete value is incorrect.
  • 1.3.5. Identity Input Purpose / AA
• Dropdown menus can’t be controlled or accessed using a screen reader
  • The main navigation dropdown menu controls can be used with a mouse and the keyboard tab key but, not with a screen reader virtual cursor.
  • 2.1.1. Keyboard / A
• The link targets aren’t focusable
  • The 'What you will learn' links don’t focus their target elements. 
  • 2.4.1. Bypass Blocks / A
• Back to top link does not function correctly
  • Activating the link does not move focus or scroll the page to the top.
  • 2.4.1. Bypass Blocks / A
• Links don't sufficiently convey their purpose
  • The Read more links don't have sufficient information or provide enough context for people to easily determine what the link will do, or where it will go.
  • 2.4.4. Link Purpose (In Context) / A
• Image links do not communicate their purpose
  • Image links do not provide enough context for users to determine where the link will go.
  • 2.4.4. Link Purpose (In Context) / A
• Focusable elements don't have a visible indication of focus
  • The board member image links don't have a visible indication of their focus state.
  • 2.4.7. Focus Visible / AA
• Elements do not have visible focus indicators
  • Interactive elements lack a visible focus state, making navigation difficult for keyboard users.
  • 2.4.7. Focus Visible / AA
• The accessible name doesn't contain or match the visible label text
  • The name of the change language link doesn't contain the text that's presented visually.
  • 2.5.3. Label in Name / A
• Controls or components don't have an accessible name, role, property or state
  • Elements are missing or don't have the appropriate role, property or state information. This includes:
    • The main navigation menu incorrectly uses the aria menubar, menu, and menuitem roles.
    • The currently selected page in the navigation is indicated visually but not programatically.
  • 4.1.2. Name Role Value / A
• Menu structure is not correctly defined
  • Menu items are assigned roles without a corresponding parent menu.
  • 4.1.2. Name Role Value / A
• Pagination is not communicated correctly
  • Pagination does not identify its purpose or communicate the current page to screen readers.
  • 4.1.2. Name Role Value / A
• Expandable controls are not correctly identified
  • Expandable elements are announced as links instead of controls.
  • 4.1.2. Name Role Value / A
• Current state is not communicated
  • The currently active link is not conveyed to screen reader users.
  • 4.1.2. Name Role Value / A

• Images are missing text descriptions
  • Screen readers can’t read document features such as images unless they have associated alternative text.
  • 1.1.1 Non-text Content / A
• Content within the PDF isn't tagged appropriately
  • PDF tags make it possible to identify content and provide structure and aid navigation. An untagged PDF document will make it difficult for users to undersatnd and navigate the layout of the document.
  • 1.3.1. Info and Relationships / A
• The reading order of the PDF page content isn't logical
  • When content is visually presented in a particular order it's important that the same order is maintained in the structure of the PDF, otherwise it won't be conveyed to people using screen readers who may find the content doesn't make sense.
  • 1.3.2. Meaningful Sequence / A
• Content doesn't reflow to adapt to small viewport sizes
  • The Reflow view allows users to reorder the content layer’s objects into a simplified, single-column layout for easier reading.
  • 1.4.10. Reflow / AA
• The PDF document doesn't have bookmarks defined
  • Providing ways to find content enables people using assistive technologies to find and navigate the content.
  • 2.4.5. Multiple Ways / AA

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages in the updated version of the website in the new Content Management System.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018Opens in a new window if they’re not essential to providing our services.

Any new PDF or Word documents we publish will meet accessibility standards.

We are fixing the issues for each area listed above. We will update this page when issues are fixed.

We include accessibility acceptance criteria when developing new components, and conduct regular testing with users of assistive technology.

This statement was first prepared on 8 July 2026.

This website was last tested on 15 April 2026. The test was carried out by GAIN Ltd.

The testing used a combination of accessibility evaluation tools, visual inspection of code and testing with assistive technology to evaluate a representative subset of 32 test samples across 12 pages.