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Accessibility statement

Published on:

18 July 2023

Last updated:

24 March 2023

This statement applies to content published on the www.maps.org.uk website. This statement does not apply to content on subdomains (for example, moneyhelper.org.uk).

Accessibility statement for the Money and Pensions Service website

This accessibility statement applies to the website at https://maps.org.uk/en

This website is run by the Money and Pensions Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • access the site on smaller devices.

We’ve also made the website text as simple as possible to understand.

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How accessible this website is

We know some parts of this website are not fully accessible:

  • main navigation dropdown menus can’t be controlled or accessed using a screen reader
  • some links have insufficient contrast between the link text and background colour when focused or don't have a visible indication of their focus state
  • the Money and Pensions Service logo image doesn't have a text description
  • the Pensions take-up dashboard is not easily accessible using a screen reader or keyboard:
    • the tab order for the content skips between different sections and doesn't follow the logical order of the content.
    • content or functionality is obscured, cut off, missing or requires horizontal and vertical scrolling at small viewport sizes.

Third party content

YouTube Videos

The video content provided in the test samples isn’t representative of the video content available on the live site and our report doesn’t include any potential accessibility issues that this content might present.

Twitter

Twitter offers a number of accessibility features for creating posts which can be found at Using Twitter – AccessibilityOpens in a new window 

However, there are known issues:

  1. Keyboard focus indicators have insufficient colour contrast against the background and/or associated components.
  2. Infinite scroll can’t be disabled in Twitter timelines. Infinite scrolling causes significant accessibility issues to a wide variety of people with disabilities and cognitive or motor impairments.

Note: because the number of posts has been limited in the Twitter feed this issue doesn’t apply.

Microsoft Power BI Service

There are significant accessibility issues with the Microsoft Power BI dashboard on the MoneyHelper pension take up dashboard page. Testing with assistive technologies presented significant difficulties interacting with and, understanding the content

Additionally, the dashboard provides Keyboard shortcuts which were found not to work as expected, and in some cases not at all. 

PDF content

Some PDFs and Word documents are not accessible across the website which are essential to providing our services.

Feedback and contact information

If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or Braille, feel free to contact us:

email: contact@maps.org.ukOpens in a new window

call: +44 (0)1159 659570Opens in a new window

write/visit: The Money and Pensions Service, 120 Holborn, London, EC1N 2TD

We’ll consider your request and get back to you within two days.

You can find more details on our contact us page.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that we haven’t listed on this page, or if you think we’re not meeting accessibility requirements, we’d want to hear from you. Please send us an email in which you describe the problem and tell us which page you were using when it happened. Send this email to accessibility@maps.org.ukOpens in a new window.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)Opens in a new window

Contacting us by phone or visiting us in person

You are welcome to contact us in advance, so that we can arrange reasonable accommodation for your visit. For example, you will be able to request a space with low lighting or low noise levels, or you can ask us to arrange a British Sign Language (BSL) interpreter.

To make enquiries visit our contact us page.

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Technical information about this website’s accessibility

The Money and Pensions Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1Opens in a new window AA standard, due to the non-compliances and exemptions listed below.

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Non-accessible content

The content listed below is non-accessible for the following reasons;

Non-compliance with WCAG 2.1 AA

Website results

Issue

Description

WCAG Criterion / Level

Decorative images have text descriptions

The tile icon images contain text descriptions which aren't relevant to the meaning or purpose of the content.

1.1.1. Non-text Content / A

Images are missing text descriptions

The Money and Pensions Service logo image doesn't have a text description.

1.1.1. Non-text Content / A

Images have inappropriate or inaccurate text descriptions

Twitter feed images have inappropriate or inaccurate text descriptions.

1.1.1. Non-text Content / A

Video-only content has no media alternative

Videos with only visual content have no media alternative.

1.2.1. Audio-only & Video-only / A

Page regions aren't defined or labelled

The page region for the main content isn’t marked up in the HTML.

1.2.1. Audio-only & Video-only / A

Headings aren't marked up as HMTL headings

The 'Get all the latest news on our progress and join the conversation' text is styled as a heading but not marked up in the HTML as a heading element.

1.3.1. Info and Relationships / A

Heading markup is used for text styles

Page text is styled using HTML heading elements.

1.3.1. Info and Relationships / A

Form labels, instructions or errors aren't associated with their related form fields

Form errors, which provide information about the kind of input required, aren't explicitly associated with form fields.

1.3.1. Info and Relationships / A

Headings aren't marked up as HMTL headings

Page text is styled as headings but not marked up in the HTML as heading elements.

1.3.1. Info and Relationships / A

The purpose of form inputs isn't identified

The input purpose of form fields collecting personal information isn't identified or the autocomplete value is incorrect.

1.3.5. Identity Input Purpose / AA

Content doesn't reflow to adapt to small viewport sizes

In the the Pensions Take-up Dashboard content or functionality is obscured, cut off, missing or requires horizontal and vertical scrolling at small viewport sizes.

1.4.10. Reflow / AA

Focus indicators have insufficient colour contrast

Custom focus indicators have insufficient colour contrast against the background and/or associated components.

1.4.11. Non-text Contrast / AA

Content or hover or focus is not dismissible, hoverable or persistent

Pointer hover or keyboard focus triggers additional dropdown menu content in the main navigation which isn't dismissible.

1.4.13. Content on Hover or Focus / AA

Text has insufficient colour contrast

There's insufficient contrast between link text and background colour when focused.

1.4.3. Contrast (Minimum) / AA

Images of text are used in the content

Images of text are used that could otherwise be styled or presented visually.

1.4.5. Images of Text / AA

Dropdown menus can’t be controlled or accessed using a screen reader

The main navigation dropdown menu controls can be used with a mouse and the keyboard tab key but, not with a screen reader virtual cursor.

2.1.1. Keyboard / A

Interactive controls can't be used with a keyboard

Interactive elements can be used with a mouse but not with a keyboard. These include:

  • show keyboard shortcuts button
  • bookmark button
  • the carousel pagination buttons
  • the carousel previous and next buttons.

2.1.1. Keyboard / A

The link targets aren’t focusable

The 'What you will learn' links don’t focus their target elements. And the Back to top links scroll  the page to the top but, keyboard focus doesn’t return to the beginning of the page.

2.4.1. Bypass Blocks / A

Non-interactive elements in tabindex

In the the Pensions Take-up Dashboard Non-interactive and empty elements are included in the page tabindex and the tab order for the content skips between different sections and doesn't follow the logical order of the content.

2.4.3. Focus Order / A

Links don't sufficiently convey their purpose

The Read more links don't have sufficient information or provide enough context for people to easily determine what the link will do, or where it will go.

2.4.4. Link Purpose (In Context) / A

Focusable elements don't have a visible indication of focus

The board member image links don't have a visible indication of their focus state.

2.4.7. Focus Visible / AA

The accessible name doesn't contain or match the visible label text

The name of the change language link doesn't contain the text that's presented visually.

2.5.3. Label in Name / A

The language of the page content isn't defined

The language of the Sign-up form page content isn't programmatically defined..

3.1.1. Language of Page / AA

Required form inputs have no indication that they're required

The Money Guiders Programme Contact Form requires input but this information isn’t provided.

3.3.2. Labels or Instructions / A

Controls or components don't have an accessible name, role, property or state

Elements are missing or don't have the appropriate role, property or state information. This includes:

  • Elements in the Pensions Take-up Dashboard  use the aria-label attribute on non-interactive elements.
  • Elements in the Pensions Take-up Dashboard with the group role are missing an accessible name or label.
  • The expanded and collapsed state of the Read more links isn’t conveyed to screen readers.
  • The Secondary Navigation incorrectly uses the aria menubar role.
  • The currently selected page in the navigation is indicated visually but not programatically.
  • The mobile navigation toggle control is missing the inappropriate role, property and state information.
  • The expanded and collapsed state of the primary navigation menu links isn’t conveyed to screen readers.

4.1.2. Name Role Value / A

PDF results

Issue

Description

WCAG Criterion / Level

Images are missing text descriptions

Screen readers can’t read document features such as images unless they have associated alternative text.

1.1.1. Non-text Content / A

Content within the PDF isn't tagged appropriately

PDF tags make it possible to identify content and provide structure and aid navigation. An untagged PDF document will make it difficult for users to undersatnd and navigate the layout of the document.

1.3.1. Info and Relationships / A

The reading order of the PDF page content isn't logical

When content is visually presented in a particular order it's important that the same order is maintained in the structure of the PDF, otherwise it won't be conveyed to people using screen readers who may find the content doesn't make sense.

 

1.3.2. Meaningful Sequence / A

Content doesn't reflow to adapt to small viewport sizes

The Reflow view allows users to reorder the content layer’s objects into a simplified, single-column layout for easier reading.

1.4.10. Reflow / AA

Text has insufficient colour contrast

Text with low contrast can be difficult to perceive and difficult to read. In some cases, it may not be visible at all to people with low vision or colour blindness.

1.4.3. Contrast (Minimum) / AA

The PDF document doesn't have bookmarks defined

Providing ways to find content enables people using assistive technologies to find and navigate the content.

2.4.5. Multiple Ways / AA

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Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages in the updated version of the website in the new Content Management System.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018Opens in a new window if they’re not essential to providing our services.

Any new PDF or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

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What we’re doing to improve accessibility

We are producing an accessibility roadmap to show when and how we plan to improve accessibility on this website. It is due to be published September 2023.

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Preparation of this accessibility statement

This statement was prepared on 28 June 2023.

This website was last tested on 27 June 2023. The test was carried out by Nomensa Ltd.

The testing used a combination of accessibility evaluation tools, visual inspection of code and testing with assistive technology to evaluate a representative subset of 32 test samples across 12 pages.

The testing assessed the following pages:

Pages tested

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