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Hear how money guidance is making a positive difference

Delivering money guidance

Money guidance customers

Money guidance personal qualities

The value of reflection

Take your help further with Money Guiders

When people reach out for help, money guidance is often given alongside wider support. This self-development programme helps organisations or individuals to confidently talk about money with their customers and give safe, effective guidance. It's government backed, proven to work and UK wide. There are lots of ways to get involved.

Read the transcript

Money and Pensions Service: Money guidance and advice: what’s the difference?

Nakia works for a mental health support service.

She helps her customers with issues such as borrowing, redundancy, and child custody.

Nakia isn't qualified to give regulated advice, but she has a general, broad knowledge of the financial products and services available that she can suggest her customers look into depending on their circumstances.

She’s responsible for giving timely, relevant, accurate, and quality information so her customers can make an informed choice, but not for any decision made based on it.

Alistair is a qualified debt adviser.

His role is to provide suitable advice that enables his customers to manage their debts.

Based on his customer's information, circumstances, and financial goals, he recommends specific courses of action.

His customers are protected by law, so Alistair is liable for the quality and suitability of his advice and any decisions made.

A simple way to distinguish the difference between guidance and advice is:

Guidance suggests what a customer could do.
Advice recommends what a customer should do.

You can’t solve everything

In fact, it’s essential to know your boundaries when giving money guidance. That’s the best way to help your customers, while taking care of yourself too.

Watch this video, so you’re clear on the difference between money guidance and financial advice. Advice should always be left to regulated professionals.

Upcoming network events

Be part of our supportive community. You have an open invitation to join the money guidance practitioner community any time. Share challenges. Learn together. Hear from experts and more.

England Network

11 August, 10.00 – 11.00

Housing rights explained: A practical guide

Online session for all money guidance practitioners. Gain a practical overview of housing rights and responsibilities, helping money guiders to better understand tenant protections, landlord duties and how to support clients facing housing issues.

Wales Network

17 August, 10.00 – 11.30

Powerful questions for better money conversations: Money Guiders session

Online session for all money guidance practitioners. Discover how asking the right questions can build trust, spark meaningful conversations and support better money guidance.

Northern Ireland Network

18 August, 10.00 – 14.00

Changing energy related behaviour: Household energy guidance [IN PERSON]

In-person session for money guidance practitioners based in NI. Join National Energy Action (NEA) NI and the Money Guiders NI Network for a practical and engaging CPD accredited training session, exploring how behaviour influences household energy use, and what advisers can do to encourage positive change.

Scotland Network

21 August, 10.00 – 11.00

Introduction to Holistic Debt Advice with PayPlan

Online session for all money guidance practitioners. Learn how PayPlan supports people facing debt, vulnerability and wellbeing challenges, with guidance on referrals and signposting.

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