Money Adviser Network

The Money Adviser Network (MAN) is a free, government sponsored partnership opportunity for organisations in the public and private sector. It is a technology focused platform which simplifies how partners refer customers in financial difficulty to free regulated debt advice in England.

MAN is a shared infrastructure for referrals which is used to simplify how people access and experience the debt advice journey through developing a shared infrastructure for referrals. 

In collaboration with referral partners, we want to support the increasing number of people in the UK who struggle with problem debt by:

• Helping more people as early as possible through an efficient, effective client journey.
• Understanding impact and fostering improvement at all stages of the client journey.
• Developing and implementing a sustainable funding model that incentivises the best possible client outcomes and encourages collaboration across advice providers.
• Building improvements in quality, consistency and client experience into all aspects of advice agency and creditor practice.
• Building debt advice as an appealing, aspirational profession.

If you are interested in joining the Money Adviser Network as a referral partner, please email [email protected].

Debt Advice is delivered in collaboration with the following partners and clients information where necessary, will be shared and processed by the following;

• Citizens AdviceOpens in a new window
• Money Advice TrustOpens in a new window
• Greater Merseyside Money Advice PartnershipOpens in a new window
• East Midlands Money Advice PartnershipOpens in a new window
• Money WellnessOpens in a new window
• Debt Free AdviceOpens in a new window
• Debt Advice FoundationOpens in a new window

There are currently over  500 unique referral partners signed up to the MAN. This covers sectors from local and central government, the energy sector, telecommunications, housing association and local building societies. 

Referral partners use a simple web referral form to help customers access debt advice via their preferred channel.

Throughout 24/25, we are actively seeking feedback on the MAN service from potential and existing referral partners. We are keen to understand how:

• we can improve the service to best support customers in need of debt advice
• how we can provide a joined-up experience for customers accessing our services.  

If you would like to get involved with the user research for the Money Adviser Network, please email [email protected]