Welsh Language Scheme
We aim to provide our services in both Welsh and English as part of the MaPS Welsh Language Scheme.
The background
The Welsh Language Act 1993 places a duty on the public sector to treat Welsh and English languages equally when providing services to the public. The act also requires every public body providing services to the public in Wales to prepare a Welsh Language Scheme.
The Welsh language has official status in Wales as enshrined by the Welsh Language (Wales) Measure 2011.
Our commitment
Following a public consultation, the MaPS Welsh Language Scheme was approved by the Welsh Language Commissioner on 17 March 2022.
This scheme sets out how we will provide those services in Welsh. Two principles underpin our work:
- In Wales, the Welsh language should be treated no less favourably than the English language.
- Persons in Wales should be able to live their lives through the medium of the Welsh language if they choose to do so.
What we do
Our Welsh Language Scheme ensures that we practice the principles established by the Welsh Language Act. It means that wherever appropriate and practicable, we treat the Welsh and English languages equally.
The scheme covers the full range of services and operations in Wales, including direct and commissioned services, partnerships, publications, recruitment and HR processes.
Download the full scheme:
Welsh Language Scheme annual reports
Every year, we publish a report showing the progress MaPS have made in delivering our Welsh Language Scheme. These reports will be made available here on our website and also sent to the Welsh Language Commissioner.
View the latest reports:
MoneyHelper
Through MoneyHelperOpens in a new window our customers in Wales can access support for their money matters online, on the phone, through WhatsApp and webchat – with each channel available in Welsh.