Up to £7.5 million is being allocated to three debt advice providers – Christians Against Poverty (CAP), PayPlan and StepChange – to cover lost income from a key voluntary funding stream known as ‘Fair Share’. The scheme links directly to how much debt customers repay and has seen a significant reduction since the pandemic took hold.1 MaPS has taken this action to ensure these providers can maintain much of their pre-pandemic capacity for customers who need debt advice.
StepChange is an existing partner of MaPS but this is the first time the organisation has provided funding to CAP and PayPlan.
A separate funding stream has been established to employ hundreds of extra debt advisers ahead of the expected increase in need for debt advice. An initial market engagement exercise by MaPS has indicated the sector can rapidly increase capacity by recruiting 500 additional advisers who will be trained from this autumn.
Organisations interested in bidding to secure new debt advisers using MaPS funding will need to be able to offer a service across all of England via at least two channels.
Caroline Siarkiewicz, Chief Executive at the Money and Pensions Service, said:
“The toll of coronavirus on some people’s financial wellbeing will be severe and long lasting. Although many have been helped by the furlough scheme and special flexibility on products such as mortgages and loans, there are likely to be challenges ahead when these come to an end. We are taking steps now to ensure the support needed by people dealing with money problems will be available at the crucial time, whether that’s right now or in the months to come.
“In the wake of coronavirus, our first priority has been to maintain capacity in existing debt services and it’s great news we’ve been able to agree a funding package to support three major operators to maintain much of their pre-pandemic service levels. We know Fair Share is only one funding source and we stand ready to react to other challenges debt advice providers might face as a direct result of the pandemic. Over the coming months we will also be working to increase the availability of debt advice services by supporting the sector to train up hundreds more debt advisers. Meanwhile, people struggling with their money should be reassured there is support available right now, and the earlier they seek help for their problems, the easier they often are to tackle.”
Minister for Pensions and Financial Inclusion Guy Opperman said:
“This Government has stepped in to support people on low incomes during this pandemic, providing an extra £9.3 billion of welfare support.
“However, there are sadly still people who will be facing debt as a result of this pandemic – we want to ensure that help tackling debt is available to anyone who needs it and this funding will provide vital financial advice to people who need it most.”
Phil Andrew, CEO of StepChange Debt Charity said:
While we know most people want to repay their debt, the sad truth is that in the wake of the pandemic fewer are currently able to. Hopefully this will prove to be a temporary problem for many. As yet, though, huge numbers have little certainty about what their financial future will look like. For us, knowing that we will be able to afford to help as many people as possible, whatever kind of debt solution they need, is hugely reassuring. At a time when we are less able than usual to rely on predictable levels of our normal funding, this support will enable us to help many people through this difficult period. Now would not be the time for reputable debt advice services to have to contract – if anything, we need to demonstrate even more energy and creativity to help solve the nation’s household debt problems created by Covid-19.
Rachel Duffey, CEO at PayPlan said:
Covid-19 has led to a significant reduction in our normal income streams at the very time when both new and existing PayPlan clients need our help more than ever. The funding we have received from MaPS has been instrumental in enabling us to continue meeting the demand we are now seeing from people in urgent need of debt advice.
Demand for immediate support from people struggling financially is rapidly rising, and there is a sense that the worst is still yet to come. The pandemic hasn’t only put increased pressure on individuals’ finances, but we have seen a significant increase in the number of vulnerable clients accessing our service too. Our dedicated vulnerable client team means we are well equipped to spot the signs of and support people in a holistic approach to debt advice.
Many people we have spoken to during lockdown have completely lost their income and are not used to missing payments. This funding will allow our teams to continue to provide extra support for people who are still very uncertain about their employment status due to furlough and other support schemes that will soon be coming to an end.
The extra £37.8 million funding for England was announced by HM Treasury in June to respond to an expected 60% increase in demand for debt advice over the next 18 months as a result of the coronavirus outbreak (2).
MaPS has committed to ensuring 1 million additional people in England get debt advice over the next 12 to 18 months while enhanced money guidance is due to be available to a further 2 million as an early intervention measure (3). Projects to maximise the capacity of existing debt advice and help as many people as possible are also being taken forwards.