Having evaluated what was offered through the submissions for Lot 2 (regional), we had concerns that the services being offered would not adequately meet the needs of people in vulnerable circumstances at the scale we had hoped to achieve, or provide value for money.
We don’t believe that proceeding with this lot would be in the best interests of people who need debt advice, and so we will not be awarding contracts under Lot 2 (regional) at this time.
Over the coming months, we intend to work closely with debt advice clients, advice organisations and other stakeholders to identify the best ways to deliver locally based services. This will include looking at how best to serve vulnerable clients, including through face-to-face services and casework. We will then procure services on a longer-term basis. More details on how we will do this will be provided in early 2022.