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Prior information notice regarding MaPS Quality Assurance Framework

Published on:

03 December 2021

Today, MaPS is launching an exercise to gather information before we start a procurement exercise to establish an independent Quality Assurance Service that will operate elements of MaPS Quality Assurance Framework.

The independent Quality Assurance Service will ensure that all service lines, from regulated debt advice to money and pensions guidance, meet at least the requirements of the FCA-approved MaPS Standards.

The Quality Assurance Framework will apply to MaPS services and the partners it funds.  The MaPS Standards, published earlier this year, set out the core principles for the effective delivery, quality and performance requirements of MaPS’ debt advice, pensions guidance and money guidance functions. This framework will apply not only to the services MaPS directly delivers but also services delivered on its behalf by its partners.

MaPS Standards were developed to ensure that everyone in the organisation and our commissioned services has a framework from which to deliver the best consumer experience; to deliver a consistent, high quality of service aimed at improving people’s financial knowledge and to help them make informed decisions about their money.  The Quality Assurance Framework will monitor the level of service we, or our funded delivery partners are providing consumers, enabling a proportionate approach to assurance whilst identifying opportunities for continuous improvement.

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Media enquiries

For media enquiries please contact: MaPS Press Office 020 8132 5284Opens in a new window | [email protected]Opens in a new window

About the Money and Pensions Service 

Our vision is “Everyone making the most of their money and pensions.” 

We offer free, impartial help and guidance on money and pensions via www.moneyhelper.org.ukOpens in a new window and 0800 138 7777. For services in Welsh, please visit www.helpwrarian.org.ukOpens in a new window or call 0800 138 0555. The service includes a range of free tools, plus the opportunity to speak to an expert via WhatsApp, phone, email or live chat.

We also co-ordinate the UK Strategy for Financial Wellbeing, working with partners and stakeholders to help everyone find their way forward and build a better financial future.

We are an arms-length body, sponsored by the Department for Work and Pensions and funded by levies on both the financial services industry and pension schemes.

For more information, see Who we are or read our annual corporate plan and strategy.

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Media enquiries

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