The independent Quality Assurance Service will ensure that all service lines, from regulated debt advice to money and pensions guidance, meet at least the requirements of the FCA-approved MaPS Standards.
The Quality Assurance Framework will apply to MaPS services and the partners it funds. The MaPS Standards, published earlier this year, set out the core principles for the effective delivery, quality and performance requirements of MaPS’ debt advice, pensions guidance and money guidance functions. This framework will apply not only to the services MaPS directly delivers but also services delivered on its behalf by its partners.
MaPS Standards were developed to ensure that everyone in the organisation and our commissioned services has a framework from which to deliver the best consumer experience; to deliver a consistent, high quality of service aimed at improving people’s financial knowledge and to help them make informed decisions about their money. The Quality Assurance Framework will monitor the level of service we, or our funded delivery partners are providing consumers, enabling a proportionate approach to assurance whilst identifying opportunities for continuous improvement.