Caroline Siarkiewicz, Chief Executive of the Money and Pensions Service, said:
“It is incredibly important to MaPS that the services we fund are of high quality and meet the needs of our customers. That’s why I’m delighted that we are launching this new Independent Quality Assessment Service with Recognising Excellence.
“The service will provide us with independent assurance across all our service lines, making sure that the information, advice and guidance we deliver to customers meets the standards we expect.”
Amanda Jordan, Director of Operations Recognising Excellence (RE), said:
“We are delighted to continue our partnership with MaPS and share their commitment to ensure the information, guidance and advice available to customers is of high quality. RE has extensive knowledge of delivering assessment programmes centred on quality, particularly within both the charitable and legal advice sectors.
“The MaPS quality programme complements our existing business portfolio and work within the regulated advice sector. With the introduction of the new MaPS Standards, both customer facing and organisational, we look forward to bringing fresh eyes to the programme.”