Money and Pensions Service-funded debt advice impact report 2024/25

Our latest impact report showcases the effects of MaPS-funded debt advice  across England.

The report shows how debt advice services help people to feel less anxious and regain confidence managing money, going beyond resolving their immediate financial needs.

It also shows that when empathy, quality and real-world understanding support our interactions with service users, it creates positive outcomes for them and the wider community.

We also share how collaboration and innovation are shaping the future of advice.

From partnerships with DWP and Jobcentre Plus, to investments through the Debt Advice Modernisation Fund, we’re making services more visible, accessible and efficient. This helps to improve the experience of our service users, but also supports the wellbeing of advisers and strengthens the sector’s ability to adapt and thrive.

The report shows that MaPS-funded services help people in meaningful ways by combining essential support with strategies that reinforce financial security and mental wellbeing. The report provides insight into the impact our funding has had over 2024/25, including: 

• 729,265 clients in total were seen across all services from 1 April 2024 to 31 March 2025.   
• 87% of people who received MaPS-funded debt advice said they would recommend the service to someone in a similar situation.  
• 76% of people who received MaPS-funded debt advice are now checking their incomings, outgoings and bank balance to help them stick to their budget.  
• 64% of people who received who received MaPS-funded debt advice have done at least one thing to make their money go further since receiving advice.
• In 2024/25 our MaPS-funded services identified an estimated £85 million of extra income for people accessing debt advice. 

We would like to thank all MaPS-funded suppliers for their support and contributions to the report. We also welcome any feedback on the report as it will guide us in refining future reports and expanding our approach to better serve all stakeholders.

You can learn more about how we will be commissioning community-based debt advice.