Published on:
11 November 2020
Financial capability and debt advice have developed as two largely distinct areas of focus. However, by providing these services together there are opportunities to improve how clients respond to debt advice and build their financial capability.
This report highlights the findings of research which tested different approaches to effective integrated advice delivery across channels at improving financial wellbeing through the debt advice journey.
After receiving advice from these services, people were:
The key to achieving these successes were:
Research was conducted by IFF Research on behalf of the Money and Pensions Service.