The Money and Pensions Service (MaPS) was tasked by government to create and run a MaPS Dashboard. This aims to help individuals to access their pensions information online, securely and all in one place, and enhances the service MaPS offers to help people with their pensions and plan their financial future.
A key consideration for the MaPS Dashboard is that once people are able to see what they have in their pensions, this will trigger questions. This means there is a need to help them better understand what they have and how they can use that information to help them plan for and in later life and, importantly, help avoid potentially detrimental decisions.
MaPS commissioned PwC Research to carry out qualitative research to understand and explore:
- attitudes, behaviours, needs and expectations of potential dashboard users
- what additional guidance and support users need beyond a view of their pensions data
- what consumers would want to do upon seeing dashboards to inform our customer journey design, and
- how open users would be to creating a profile.
This research is separate to, but largely complementary to the qualitative research commissioned by the Pensions Dashboards Programme (PDP)Opens in a new window which focused on understanding likely system requirements and what information potential users would look for and find usefully generally within their pensions dashboard.