The pilot identified several encouraging elements such as the positive impact it has had on the FFAs themselves.
“I think money, to me, has always been quite an interesting topic, I know a lot of my friends that have gone through issues with money because they’ve just not managed it well, so I was really interested in that side of things.”
Financial First Aider, Yorkshire Building Society
Staff also felt that the availability of the service conveyed the message that YBS genuinely cared about their staff’s financial wellbeing.
“I think they’re a really, really great employer. I think over the past year, they’ve really demonstrated that […] through just the way they’ve communicated with us and sharing sources of information to do with mental wellbeing as well as financial wellbeing.”
Yorkshire Building Society Colleague
However, with only a limited number of sessions being delivered in the first few months of the intervention, there is potential for many more people to benefit from the service.
The pilot also identified ways to overcome some of the challenges in the programme, particularly when it comes to service uptake.