The evaluation found that awareness of, and engagement with, the different components was not as consistent as it could have been.
For example, around a third of survey respondents had not used the Competency Framework.
Given the importance of the framework, we intend to raise its profile in the next phase of the programme, and provide practical ways for practitioners to put it into action by for example, using it to map the money guidance they deliver, self-assess their confidence and competence, and identify training gaps.
The findings indicate navigation between components and across the whole programme also needs some improvement. Everyone’s starting point is different depending on experience, prior training, and the level and type of money guidance a practitioner delivers. We’ll be exploring how to provide personalised learning journeys that help participants find everything that’s available and select what will help them the most.
We also need to hone our support for leaders and managers in organisations that deliver money guidance so they can most effectively roll out the programme to colleagues in their organisations.
So, the ingredients were broadly well received, but our recipe needs work.
The evaluation also highlighted the need to address technical issues with some digital tools and platforms to improve user experience. Continuous system improvement is important to the programme: even the best chefs need to update their equipment every so often.