National debt advice in England
The Money and Pensions Service (MaPS) has a core function to deliver debt advice in England. As part of this, we fund national debt advice services.
What is national debt advice?
National debt advice services provide free debt advice to people in need across England, either digitally or over the phone. They aim to reduce people’s money worries, helping them to improve their financial resilience and take control of their situation.
National services deliver support through trusted and quality debt advice from expert advisers, with flexible support that fits around people’s individual lives. National debt advice providers often work with partners to reach people in need.
How do we support national debt advice?
We are the largest single funder of free debt advice services in England. We also fund targeted specialist support, such as debt advice for small businesses and administration hubs for processing Debt Relief Orders.
As well as funding debt advice, we also set out and monitor the performance requirements for these services through our MaPS Standards.
Our ambition is for national services to be:
- trusted, flexible and accessible services helping people at scale
- tailored, high-quality support that helps people to achieve the best possible outcomes
- effective in helping people manage debt.
Commercial process
National services are currently funded through contractual arrangements, which run until early 2028.
We are developing the commissioning strategy to support the next commercial process and further details (such as plans, webinars and timelines) will be shared on this page when they’re available.
Get in touch
If you have any feedback, queries or questions about national debt services, you can contact us at [email protected]