Consultation response: FCA consultation on a new Consumer Duty

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The Money and Pensions Service (MaPS) warmly welcomes the opportunity to respond to the Financial Conduct Authority (FCA) consultation on the introduction of a new Consumer Duty for financial services firms.

We recognise the significant step forward that this consultation represents in seeking to both mandate and support a greater and more consistent commitment by firms to put the ‘customer at the heart of their business’.