Pension Wise service evaluation 2019/2020

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Rising numbers of people accessed guidance offered by Pension Wise in 2019/20, with a  23% increase in customers arranging appointments face to face and over the phone, and customers showing greater confidence in making pensions access decisions after using the service.    

This report was updated on 24 February 2021 to amend the title and labels of the infographic on page 1 and corresponding wording on page 8.