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Financial wellbeing evaluation toolkit

Evaluation helps you to understand if, how and why your project or programme works. It helps you to learn from your successes and failures, deliver the best service for your users and demonstrate the value of what you do.

  • Download the evaluation toolkit
  • Step-by-step: your evaluation
  • Need more help?
  • Developing the evaluation toolkit

Download the evaluation toolkit

Download the evaluation toolkit (PDF, 363KB) Opens in a new window

What is the evaluation toolkit?

The evaluation toolkit is a set of resources (including outcomes frameworks) that you can use to plan and carry out your evaluation.

It focuses on measuring changes in people's financial wellbeing, behaviour and capability. It helps you to understand how your activity has led to those changes and use this learning to refine your programme.

The toolkit is based around three steps: planning, doing and sharing your evaluation. We provide guidance, tools and templates to get you started.

Who is the toolkit for?

The toolkit can be used by any organisation that wants to measure and understand changes in people's financial wellbeing, behaviour or capability. 

It can support a range of professionals, including:

  • providers of financial wellbeing programmes, supporting them to plan and evaluate their programmes, and to generate evidence that can be used to refine activity or show its impact to funders
  • funders of financial wellbeing programmes, helping to improve programme design and application processes, as well as providing resources that delivery partners, applicants and grant holders can be directed to
  • researchers and evaluators, by providing outcomes frameworks and question banks to measure financial wellbeing outcomes.

Step-by-step: your evaluation

Step one: planning your evaluation

Before you can evaluate your programme, you need a clear understanding of how it is meant to improve people's financial wellbeing.

A Theory of Change is a simple way to set this out. Our guidance explains what a Theory of Change is, how to develop it and how to use it when choosing outcomes to measure.

You can also view our Theory of Change case study showing an example of how this has been used in a financial wellbeing intervention.

Step two: doing your evaluation

Once you have set out how your programme will work and the outcomes you will measure, the next step is to think about how you will measure these outcomes.

Our guidance helps you with data collection, how you will demonstrate change and impact, and how you can develop a plan for carrying out your evaluation.

The toolkit includes an evaluation plan templateOpens in a new window (DOCX, 94KB).

You can also view our case studies, with examples of collecting quantitative and qualitative data as part of a financial wellbeing evaluation.

Step three: learning from your evaluation

The purpose of evaluation is to help you improve your programme and make decisions about the work you do.

Sharing your findings shows the impact of your work and helps others learn from it too, improving policy and practice across the sector. Our guidance will help you to develop a learning and sharing plan at the outset of your evaluation.

Our toolkit includes a template for a learning and sharing planOpens in a new window (DOCX, 94KB).

You can also view our implementing outcomes in evaluation design case study, which shows how this has been used to support a financial wellbeing project.

Need more help?

Our team can help you make the most of the toolkit. Get in touch with us by:

  • emailing what.works@maps.org.ukOpens in a new window

We suggest exploring the financial wellbeing evidence hub, as well as our own published research, to help you find insights that can inform your work.

There are many more resources with detailed evaluation guidance available online, and we've included some suggested sources in our toolkit guidance.

Developing the evaluation toolkit

We worked with stakeholders and evaluation experts to develop the toolkit. Much of this work has focused on developing the suite of outcomes frameworks and question banks, ensuring they are evidence-based and cover the range of outcomes that organisations will seek to address.

Acknowledgements

We are grateful to the following organisations for helping us develop various elements of the toolkit:

  • Andrea Finney at Social Research & Statistics
  • Dr Marcel Lukas and Julia Lukas at Choice Economists Ltd
  • Family Kids and Youth
  • National Centre for Social Research
  • New Philanthropy Capital
  • Project Oracle
  • Shed Consulting
  • The Social Innovation Partnership
  • The Tavistock Institute of Human Relations
  • Verian (previously Kantar Public)
  • Young Enterprise.

We would also like to thank all those who have piloted the toolkit and outcomes frameworks, helping us to identify improvements:

  • Charity for Civil Servants
  • Citizens Advice
  • Citizens Advice Bureau Conwy
  • Cwmpas (formerly Wales Co-Operative Centre)
  • Debt Advice Foundation
  • Money Advice Scotland
  • The Money Charity
  • Money Ready
  • Quaker Social Action
  • Renfrewshire Council
  • Royal Bank of Scotland
  • Tower Hamlets Education Business Partnership
  • Wessex Water
  • Young Enterprise.

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