A man seeking Debt advice on the Internet

Our debt work

It is critical that people have access to debt advice when they need it. The Money and Pensions Service (MaPS) is the largest single funder of free debt advice in England. We work alongside partners across the UK to make debt advice easier and quicker to access, and to improve standards and quality across the sector.

UK Strategy for Financial Wellbeing 2030 goals

The UK Strategy for Financial Wellbeing sets out a goal of two million more people receiving debt advice by 2030.

MaPS helps deliver this by commissioning high quality debt advice through our funded partners in England and by working in strategic partnership with others to deliver the Better Debt Advice pillar of the strategy.

Learn more about the UK Strategy for Financial Wellbeing.

We are currently reviewing our strategy for commissioning services.

Latest debt news and research

 
To stay up to date with the latest announcements, follow MaPS on social media and register for our newsletter.

We believe that it is important for people who seek debt advice to have the assurance that both the organisation they access, and the adviser that they engage with, are operating to the highest standards.

Our current focus is to work with partners to make debt advice easier and quicker to access, and to improve standards and quality across the sector. We offer:

  • debt advice resources and guidance
  • detail on our continuous improvement work in the debt advice sector, and
  • access to MaPS resource request for continuous improvement activities.

Learn more about our debt quality and improvement work.

We aim to improve the customer experience of people in debt while creating efficiencies for the debt advice sector and the organisations they owe money to. We regularly engage with a range of stakeholders including creditors, trade bodies, regulators, government departments and debt organisations to share information and insight to help shape debt advice.

Key areas of our work include:

Working with the debt advice sector, we apply techniques from behavioural change, design innovation and behavioural science to develop services that are user-centred, evidence based and effective. We ensure an appropriate evidence base for all of our debt advice work and develop new perspectives to help us evaluate its impact.

Examples of work include:

A strong evidence base is vital in the decision-making process, from the best use of resources to improving service delivery. Use our research to help you shape your operations.

A happy man viewing debt funding resources available on his laptop Debt advice funding
PACE Debt advice pilot advisor showing presentation to audience PACE
 
Individuals carrying out Breathing space e-learning course Breathing Space
A little girl counting her cash with calculator Quality and continuous improvement
 
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