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Hear how money guidance is making a positive difference

Delivering money guidance

Money guidance customers

Money guidance personal qualities

The value of reflection

Take your help further with Money Guiders

When people reach out for help, money guidance is often given alongside wider support. This self-development programme helps organisations or individuals to confidently talk about money with their customers and give safe, effective guidance. It's government backed, proven to work and UK wide. There are lots of ways to get involved.

Read the transcript

Money and Pensions Service: Money guidance and advice: what’s the difference?

Nakia works for a mental health support service.

She helps her customers with issues such as borrowing, redundancy, and child custody.

Nakia isn't qualified to give regulated advice, but she has a general, broad knowledge of the financial products and services available that she can suggest her customers look into depending on their circumstances.

She’s responsible for giving timely, relevant, accurate, and quality information so her customers can make an informed choice, but not for any decision made based on it.

Alistair is a qualified debt adviser.

His role is to provide suitable advice that enables his customers to manage their debts.

Based on his customer's information, circumstances, and financial goals, he recommends specific courses of action.

His customers are protected by law, so Alistair is liable for the quality and suitability of his advice and any decisions made.

A simple way to distinguish the difference between guidance and advice is:

Guidance suggests what a customer could do.
Advice recommends what a customer should do.

You can’t solve everything

In fact, it’s essential to know your boundaries when giving money guidance. That’s the best way to help your customers, while taking care of yourself too.

Watch this video, so you’re clear on the difference between money guidance and financial advice. Advice should always be left to regulated professionals.

Upcoming network events

Be part of our supportive community. You have an open invitation to join the money guidance practitioner community any time. Share challenges. Learn together. Hear from experts and more.

England Network

2 July, 10.00 – 11.00

Understanding access to work: A guide for Money Guiders

Online sessionfor all money guidance practitioners. Learn what Access to Work is, how it supports people with disabilities or health conditions to enter, return to and remain in employment, and how you can support clients who may be eligible.

Wales Network

6 July, 10.00 – 12.00

Ethnicity and cultural competency to promote financial wellbeing

Online session for all money guidance practitioners. Explore the barriers that prevent people from seeking support, gain insight into the issues ethnic minorities commonly face and learn how to deliver equality-focused practice to make services more accessible for all.

Scotland Network

14 July, 11.00 – 12.00

Different minds, shared challenges: Debt and neurodiversity

Oneline session all money guidance practitioners. Discover the impact of neurodiversity on debt management, explore practical approaches for communicating inclusively with neurodivergent customers and learn what good support can look like

Northern Ireland Network

28 July, 11.00 – 12.00

Money conversations: Understanding credit scores

Online session for all money guidance practitioners. Build your confidence in understanding and explaining credit scores, and gain tips you can use to support people to access fair, affordable credit and improve their financial resilience.

Go to the Community Hub