Competency Framework: households
Technical Domains
10. Households
This domain is about issues relating to households, including: renting and buying a home; household bills; social and private housing; tenancy agreements; tenants and landlord’s rights and responsibilities; grants to aid improvements and cover moving costs; mortgages; rent/mortgage payments; sources of support; scams. The domain comprises Tiers 1, 2 and 3.Â
- Tier 1
- Tier 2
- Tier 3
| 10.1.1 | Awareness of the typical costs involved in renting or owning a home (deposit; rent/mortgage; service and utilities - water, gas, electricity etc.) |
| 10.1.2 | Awareness of other costs and typical bills (e.g. tv licence, insurance, broadband etc.) |
| 10.1.3 | Awareness of the process of renting a home (e.g. references; deposit; removals etc.) |
| 10.1.4 | Awareness of ways to save energy around the house |
| 10.1.5 | Awareness of the features of and how to read common household bills (e.g. council tax/rates, water, gas etc.) |
| 10.1.6 | Awareness of the existence of grants to fund improvements, aids and adaptations for a home |
| 10.1.7 | Awareness of the difference between social housing and private housing |
| 10.1.8 | Signpost or refer customers to appropriate sources of information on renting, home ownerships and housing advice |
| 10.1.9 | Awareness of scams and what to do if a customer has been the subject of a scam |
| 10.2.1 | Knowledge of the main features of tenancy agreements and the costs involved for landlord and tenant (e.g. agency fees and deposits) |
| 10.2.2 | Knowledge of availability of grants for moving costs |
| 10.2.3 | Knowledge of tenant’s and landlord’s rights and responsibilities |
| 10.2.4 | Knowledge of the grants to fund improvements, aids and adaptations for a home |
| 10.2.5 | Understanding of the advantages and disadvantages of renting versus buying a home |
| 10.2.6 | Understanding of the procedures used by main lenders |
| 10.2.7 | Understanding of the role of mortgage advisors |
| 10.2.8 | Understanding of the changes in personal circumstances that might affect an individual’s ability to pay their rent/mortgage |
| 10.3.1 | Familiarity with and ability to confidently use, online toolkits and calculators (e.g. stamp duty/land transaction tax calculators, mortgage affordability calculators etc.) |
| 10.3.2 | Support customers in accessing online portals and using toolkits, which might include completing information on their behalf |
Training and qualifications
Find out about external training for the households domain.
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