This domain is about issues relating to households, including: renting and buying a home; household bills; social and private housing; tenancy agreements; tenants and landlord’s rights and responsibilities; grants to aid improvements and cover moving costs; mortgages; rent/mortgage payments; sources of support; scams. The domain comprises Tiers 1, 2 and 3.
|10.1.1||Awareness of the typical costs involved in renting or owning a home (deposit; rent/mortgage; service and utilities - water, gas, electricity etc.)|
|10.1.2||Awareness of other costs and typical bills (e.g. tv licence, insurance, broadband etc.)|
|10.1.3||Awareness of the process of renting a home (e.g. references; deposit; removals etc.)|
|10.1.4||Awareness of ways to save energy around the house|
|10.1.5||Awareness of the features of and how to read common household bills (e.g. council tax/rates, water, gas etc.)|
|10.1.6||Awareness of the existence of grants to fund improvements, aids and adaptations for a home|
|10.1.7||Awareness of the difference between social housing and private housing|
|10.1.8||Signpost or refer customers to appropriate sources of information on renting, home ownerships and housing advice|
|10.1.9||Awareness of scams and what to do if a customer has been the subject of a scam|
|10.2.1||Knowledge of the main features of tenancy agreements and the costs involved for landlord and tenant (e.g. agency fees and deposits)|
|10.2.2||Knowledge of availability of grants for moving costs|
|10.2.3||Knowledge of tenant’s and landlord’s rights and responsibilities|
|10.2.4||Knowledge of the grants to fund improvements, aids and adaptations for a home|
|10.2.5||Understanding of the advantages and disadvantages of renting versus buying a home|
|10.2.6||Understanding of the procedures used by main lenders|
|10.2.7||Understanding of the role of mortgage advisors|
|10.2.8||Understanding of the changes in personal circumstances that might affect an individual’s ability to pay their rent/mortgage|
|10.3.1||Familiarity with and ability to confidently use, online toolkits and calculators (e.g. stamp duty/land transaction tax calculators, mortgage affordability calculators etc.)|
|10.3.2||Support customers in accessing online portals and using toolkits, which might include completing information on their behalf|
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