Freedom of Information responses
The Money and Pensions Service is committed to building and maintaining public trust and confidence by providing free, and reasonable access to its information. It aims to achieve this by promoting transparency in the way it operates, its decision-making processes and the services it provides.
Under the Freedom of Information Act 2000, you are entitled to request access to information held by the Money and Pensions Service. Before submitting a request, please check our previous Freedom of Information (FOI) responses, as the information you're seeking may already be available there.
2025
Greyfleet vehicles FOI 284 (PDF, 43KB). Closed 2 October.
Funding agreements/contracts between MaPS and Citizens Advice FOI 283 (PDF, 106KB). Closed 23 September.
Citizen Engagement platforms FOI 282 (PDF, 46KB). Closed 5 September.
Requested appointments, wait time and delays FOI 281 (PDF, 116KB). Closed 5 September.
MoneyHelper by devision of ethnicity and sex FOI 278 (PDF, 115KB). Closed 13 August.
Pensions Dashboards Programme contracts FOI 279 (PDF, 41KB). Closed 22 July.
Payment of invoices FOI 275 and FOI 277 (PDF, 52KB). Closed 9 July/17 July.
Pension safeguarding guidance sessions FOI 273 (PDF, 49KB). Closed 13 June.
Company correspondence information FOI 274 (PDF, 46KB). Closed 9 June.
Your Pension – Your Choices publication FOI 272 (PDF, 45KB). Closed 3 June.
Procruitment process enquiry FOI 271 (PDF, 48 KB). Closed 7 May.
Cyber Security enquiry FOI 269 (PDF, 81KB). Closed 7 May.
Framework agreement enquiry FOI 270 (PDF, 42 KB). Closed 2 May.
Request for various organisation information FOI 268 (PDF, 82KB). Closed 16 April.
Pension wise appointments FOI 267 (PDF, 79KB). Closed 26 March.
Financial and Staff headcount information for 2022-23 and 2023-24 FOI 265 (PDF, 54KB). Closed 26 March.
Information on the average wait times FOI 266 (PDF, 47KB). Closed 26 March.
Company mobile phone statisics FOI 262 (PDF, 76 KB). Closed 26 March.
Data storage location FOI 264 (PDF, 44KB). Closed 11 March.
Headcount enquiry FOI 259 (PDF, 40KB). Closed 11 February.
Annual complaint numbers and common reasons FOI 258 (PDF, 51KB). Closed 28 January.
2024
Debt advice need by constituency FOI 256 (PDF, 46KB). Closed 18 December.
Quantity and break down of pension safeguarding guidance sessions FOI 255 (PDF, 185KB). Closed 21 November.
Provision of social media management tools FOI 254 (PDF, 92KB). Closed 21 October.
Contract arrangements on print equipment FOI 253 (PDF, 155KB). Closed 14 October.
Quantity of MaPS financial literacy programmes and their demographic uptake FOI 252 (PDF, 146KB). Closed 10 September.
Average waiting time using Pension Wise service FOI 250 (PDF, 78KB). Closed 22 July.
Procurement of I.T. end user device FOI 249 (PDF, 371KB). Closed 17 July.
Who provides and maintains WAN and internet connectivity infrastructure and annual spend FOI 248 (PDF, 219KB). Closed 27 June.
How facilities management services (hard FM, soft FM or TFM) are contracted FOI 247 (PDF, 103KB). Closed 21 June.
Monthly breakdown number of pension safeguarding guidance sessions by amber flag reasons FOI 245 (PDF, 101KB). Closed 13 May.
Details on expenditure over £25,000 FOI 244 (PDF, 79KB). Annex FOI 244 (PDF, 583KB). Closed 8 May.
Spend on office supplies, associated products and supplier contract information FOI 243 (PDF, 84KB). Closed 29 April.
Current/future projects and timelines for the digital, data, technology, HR or Project teams FOI 242 (PDF, 515KB). Closed 12 April.
Amount of funding received by government between tax years FOI 240 (PDF, 87KB). Closed 15 March.
Amount of members taken scam guidance FOI 241 (PDF, 128KB). Closed 28 February.
Pensions transfers on hold due to amber flag raised between FOI 238 (PDF, 91KB). Closed 26 February.
Costs of running the Standard Financial Statement between 2020 to 2024 FOI 237 (PDF, 169KB). Closed 23 February.
Management of SAR's responses between 2021 to 2023 FOI 236 (PDF, 125KB). Closed 20 February.
Expenditure on operations between 2020 to 2023 FOI 235 (PDF, 101KB). Closed 19 January.
2023
Numbers attending a self-employed pension review appointment FOI 231 (PDF, 155KB). Closed 22 November.
Expenditure on the website over £25,000 FOI 228 (PDF, 96KB). Annex 1 FOI 228 (PDF, 100KB). Annex 2 FOI 228 (PDF, 99KB). Closed 6 November.
Numbers taking types of scam guidance FOI 229 (PDF, 141KB). Closed 26 October.
Number of people telephoned for areas of guidance FOI 227 (PDF, 151KB). Annex FOI 227 (PDF, 123KB). Closed 10 October.
Types of applications and software used FOI 226 (PDF, 150KB). Closed 15 September.
Office maintenance providers FOI 223 (PDF, 148KB). Closed 1 August.
Internet provision provider FOI 221 (PDF, 102KB). Closed 26 June.
Number and type of devices provided and procurement and duration of I.T services FOI 222 (PDF, 157KB). Annex FOI 222 (PDF, 131KB). Closed 26 June.
Number of Defined Benefit pension safeguarding appointments FOI 220 (PDF, 99KB). Closed 16 June.
Cloud based provision FOI 219 (PDF, 156KB). Closed 26 May.
Number of members receiveng scam guidance FOI 217 (PDF, 115KB). Closed 9 May.
WAN and internet provider provision FOI 214 (PDF, 154KB). Closed 13 March.
Telephony system, cloud service and I.T. licence agreement FOI 212 (PDF, 154KB). Closed 9 March.
Customer facing contact centre agents and I.T system FOI 211 (PDF, 139KB). Closed 8 March.
Types of malicious emails received in 2022 and how they were managed FOI 209 (PDF, 100KB). Closed 28 February.
Framework agreements for call-off contracts FOI 208 (PDF, 157KB). Closed 2 February.
2022
Grants received FOI 201 (PDF, 911KB). Closed 9 November.
Number of EDI Officers and membership costs FOI 200 (PDF, 502KB). Annex FOI 200 (PDF, 233KB). Closed 11 October.
Public information reporting FOI 198 (PDF, 290KB). Closed 30 August.
Relating to using multi-functional devices FOI 197 (PDF, 372KB). Closed 24 August.
Approaches to risk management FOI 196 (PDF, 176KB). Annex FOI 196 (PDF, 290KB). Closed 12 August.
Members taking scam guidance FOI 195 (PDF, 300KB). Closed 27 July.
Staff misconduct FOI 192 (PDF, 166KB). Closed 22 June.
Types of devices deployed to employees FOI 193 (PDF, 372KB). Closed 17 June.
Call-off contracts: framework agreements awarded FOI 194 (PDF, 346KB). Closed 17 June.
Policies and evalution of AI FOI 190 (PDF, 241KB). Closed 2 June.
Project and Programme spend FOI 188 (PDF, 286KB). Closed 1 June.
Amount of calls about ISA's FOI 189 (PDF, 312KB). Closed 1 June.
Evaluation of 'Stronger Nudge' trial FOI 186 (PDF, 429KB). Closed 22 May.
Scam guidance taken FOI 187 (PDF, 337KB). Closed 3 May.
Provision of shared or standalone services FOI 81 (PDF, 272KB). Closed 11 March.
Recruitment of British Muslims FOI 79 (PDF, 317KB). Closed 11 March.
Costs of 'Stronger Nudge' evaluation trial FOI 77 (PDF, 240KB). Closed 3 March.
Losses and special payments FOI 73 (PDF, 247KB). Annex FOI 73 (PDF, 104KB). Closed 21 February.
Performance of specified guidance FOI 72 (PDF, 239KB). Annex FOI 72 (PDF, 101KB). Closed 18 February.
Electronic devices lost or stole FOI 70 (PDF, 239KB). Annex FOI 70 (PDF, 101KB). Closed 14 February.
Malicious emails FOI 71 (PDF, 245KB). Closed 14 February.
How to make a Freedom of Information request
To request information from the Money and Pensions Service under the Freedom of Information Act 2000, please refer to our Accessing information on MaPS section for contact details.